Please note, we do not work with any voucher code sites, so please be advised that these codes will not work.
We do occasionally send codes out to our customers via email, but these will always come from us directly. If you have received a code from us via email, then you just need to pop your code into the 'enter promotional code' form located towards the bottom of the basket page.
If you click the 'forgotten password' link under the login form and enter your email address, we will email you a reset password link.
When you click the 'forgotten password' button on our site, an email is sent to you immediately. Please note that the reset link on this email will expire within one hour. After this time, you will need to request another password reset email.
Due to current social distancing measures there is no requirement to sign for deliveries. The courier will deliver your parcel to your doorstep and wait for you to answer your door. If you don’t answer your order will be left in a safe place, delivered to a neighbour or attempted on another day. You can add delivery instructions at the checkout when placing an order.
Absolutely, if you go to your account > navigate to the 'order history' section > click on a previous order > you will then find the 'repeat order' button located at the bottom of this page.
If you already have an account with us, but decided to use the PayPal guest checkout, then you won't be able to view this order in your account, as you weren't logged in at the time.
Please be advised that you will still receive an order confirmation email from ourselves & PayPal, along with a dispatch email with full tracking information. When placing an order, if you login and then pay via PayPal or Card. these orders will always show up in your account.
If you haven't received an order confirmation email within an hour, then please contact us and we will resend this manually
Please contact us and we will arrange a courier collection free of charge and send the correct item ASAP.
Please photograph the damaged goods, the parcel and the courier label and email them to us.